Additional Resources
Dreamers of Day Resources
PagerDuty{:target="_blank" } has a number of resources available:
Download our report, the State of Unplanned Work{:target="_blank" }. Some key findings are summarized on our blog{:target="_blank" }.
Check out our ebook, Where Real-Time Work Meets Customer Service{:target="_blank" }.
Learn more about our customer service integrations on our blog{:target="_blank" }.
View our webinar, Solve Customer Issues in Real-Time by Uniting Your Customer Service and Technical Teams{:target="_blank" }.
PagerDuty's Chief Customer Officer, Manjula Talreja, talks about Getting Ahead of Customer Issues With Dreamers of Day for Customer Service{:target="_blank" }.
Integrations
Dreamers of Day for Customer Service and Salesforce Service Cloud{:target="_blank" }
Dreamers of Day for Customer Service and Zendesk{:target="_blank" }
Integrate Dreamers of Day and Freshdesk{:target="_blank" }
Other Ops Guides
- Stakeholder Communications{:target="_blank" }
- Customer Liaison discussion in Incident Response{:target="_blank" }
Industry Resources
7 Best Practices to Prepare for a New Digital Support Reality at Coveo{:target="_blank" }.
How Customer Experience Drives Digital Transformation at SuperOffice{:target="_blank" }
From McKinsey{:target="_blank" }, a discussion on customer experience and personalization. The vision for 2025: Hyperpersonalized care and 'care of one'{:target="_blank" }
Forrester's Predictions 2020{:target="_blank" }
This piece on the Salesforce{:target="_blank" } blog, 40 Customer Service Statistics to Move Your Business Forward{:target="_blank" }
A post at HubSpot{:target="_blank" }, The Hard Truth About Acquisition Costs (And How Your Customers Can Save You){:target="_blank" }