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Creating an SFTP account

Along with an SFTP client you will need SFTP credentials. These are not your wp-admin or User Portal credentials. Each set of SFTP credentials will only work for one environment.

  1. Log in to the User Portal
  2. Select the environment you wish to connect to
  3. Click SFTP Users
  4. Click Add SFTP User
  5. Fill out the following required fields:
    • Username — Your environment name will be appended to this automatically after saving:
      • EX: environmentname-username
    • Password — You can securely generate a random password by clicking the lock icon, or set a password with the following requirements:
    • Path (Optional) — A specific directory to connect to. Defaults to the root if left blank.
    • Environment —
      • Production, Staging, or Development: Refers to the active environment.
  6. Click Add SFTP User

SOURCE: https://wpengine.com/support/sftp/#Add_SFTP_User